{"id":73,"date":"2015-01-31T05:10:26","date_gmt":"2015-01-31T05:10:26","guid":{"rendered":"http:\/\/files4u.biz\/connect\/?page_id=73"},"modified":"2026-01-22T14:47:49","modified_gmt":"2026-01-22T19:47:49","slug":"support","status":"publish","type":"page","link":"https:\/\/www.connectalk.com\/en\/support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#ffffff&#8221; background_image=&#8221;\/wp-content\/uploads\/geometic-bg-blue.jpg&#8221; transparent_background=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_slider show_arrows=&#8221;off&#8221; show_pagination=&#8221;off&#8221; admin_label=&#8221;Fullwidth Slider&#8221; module_id=&#8221;short-slider&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; custom_padding_tablet=&#8221;|||&#8221; custom_padding_phone=&#8221;|||&#8221; box_shadow_style=&#8221;preset6&#8243; box_shadow_blur=&#8221;10px&#8221; box_shadow_color=&#8221;rgba(0,0,0,0.1)&#8221; show_inner_shadow=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][et_pb_slide heading=&#8221;Customer Support&#8221; image=&#8221;\/wp-content\/uploads\/icon-support.png&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#ffffff&#8221; background_image=&#8221;\/wp-content\/uploads\/1385002_60124554b.jpg&#8221; background_layout=&#8221;light&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221; sticky_transition=&#8221;on&#8221;][\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-642\" src=\"\/wp-content\/uploads\/ctalk-tab-guy-300x300.png\" alt=\"ctalk-tab-guy\" width=\"300\" height=\"300\" srcset=\"\/wp-content\/uploads\/ctalk-tab-guy-300x300.png 300w, \/wp-content\/uploads\/ctalk-tab-guy-150x150.png 150w, \/wp-content\/uploads\/ctalk-tab-guy.png 542w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>Technical Support<\/h2>\n<h3>Personalized, available and at your service!<\/h3>\n<p>Need an expert in a particular technology? Want someone else to monitor your infrastructure for you? ConnecTalk offers personalized, quality service. When you sign up for one of our technical support programs, you get all our information technology resources. We offer a variety of technical support programs so you can choose the one that best fits your needs and budget. Our options include:<\/p>\n<ul>\n<li>Time credit<\/li>\n<li>Monthly technical support on business days<\/li>\n<li>24\/7 technical support<\/li>\n<li>Technical support on a case-by-case basis<\/li>\n<li>Training<\/li>\n<\/ul>\n<p><a href=\"\/en?page_id=71\">Contact us<\/a> to see what kind of technical support we can offer you!<br \/>\n[\/et_pb_text][et_pb_tabs admin_label=&#8221;Tabs&#8221; _builder_version=&#8221;4.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_tab title=&#8221;Phone Support&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><i class=\"fa fa-phone fa-4x fa-rotate-180 alignright\"><\/i>Phone Support<\/h2>\n<h4>Our technicians are waiting for your call!<\/h4>\n<p>To call for support during regular office hours, dial <strong>1-514-956-1313<\/strong>.<\/p>\n<p>If your organization has a 24\/7 support contract, you can also reach support by using your support code.[\/et_pb_tab][et_pb_tab title=&#8221;Remote Support&#8221; _builder_version=&#8221;4.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Remote Support<\/h2>\n<h3>Help is just a click away!<\/h3>\n<ul>\n<li>Contact ConnecTalk Support by calling your technician directly or by dialing 514-956-1313, option 2, option 2 to request a remote support session.<\/li>\n<li>Visit the support site by clicking the link below.<\/li>\n<li>Use the code provided by your tech to access the session.<\/li>\n<\/ul>\n<div class=\"ctalk-box\">\n<h4>Remote Support<\/h4>\n<p>ConnecTalk is now using <a class=\"bold\" href=\"https:\/\/connectalk.screenconnect.com\">ScreenConnect<\/a> as a new remote support tool. You may be provided an invitation code by a technician for remote support. Click the icons below to go to the support site.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/connectalk.screenconnect.com\" target=\"_blank\"><img decoding=\"async\" class=\"image-medium aligncenter\" src=\"\/wp-content\/uploads\/ScreenConnectLogo.png\" alt=\"ScreenConnect\" width=\"400\" \/><\/a><\/p>\n<h4 style=\"text-align: center;\"><a href=\"https:\/\/connectalk.screenconnect.com\" target=\"_blank\">https:\/\/connectalk.screenconnect.com<\/a><\/h4>\n<\/div>\n<p>[\/et_pb_tab][et_pb_tab title=&#8221;New Trouble Ticket&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>New Trouble Ticket<\/h2>\n<h4>Open a new support ticket with the ConnecTalk technical staff.<\/h4>\n<p>When you click submit, a message will be sent to the ticket system and you will receive a confirmation email.<\/p>\n<p><script type=\"text\/javascript\">\n\/* 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