Customer Support

ctalk-tab-guyTechnical Support

Personalized, available and at your service!

Need an expert in a particular technology? Want someone else to monitor your infrastructure for you? ConnecTalk offers personalized, quality service. When you sign up for one of our technical support programs, you get all our information technology resources. We offer a variety of technical support programs so you can choose the one that best fits your needs and budget. Our options include:

  • Time credit
  • Monthly technical support on business days
  • 24/7 technical support
  • Technical support on a case-by-case basis
  • Training

Contact us to see what kind of technical support we can offer you!

Phone Support

Our technicians are waiting for your call!

To call for support during regular office hours, dial 1-514-956-1313.

If your organization has a 24/7 support contract, you can also reach support by using your support code.

Remote Support

Help is just a click away!

  • Contact ConnecTalk Support by calling your technician directly or by dialing 514-956-1313, option 2, option 2 to request a remote support session.
  • Visit the support site by clicking the link below.
  • Use the code provided by your tech to access the session.

Remote Support

ConnecTalk is now using ScreenConnect as a new remote support tool. You may be provided an invitation code by a technician for remote support. Click the icons below to go to the support site.

 

ScreenConnect

https://support.connectalk.com

New Trouble Ticket

Open a new support ticket with the ConnecTalk technical staff.

When you click submit, a message will be sent to the ticket system and you will receive a confirmation email.

  • The ticket will be attached to this address for all correspondence.
  • Please add a relative subject for this ticket
  • Please include all relevant information about your problem. Missing important details may delay the response to your request.